Shipping Policy

Last updated: 6/09/2026

Where your order ships from

We hold a limited amount of stock at our premises in United Kingdom. The rest of our range is shipped directly from our manufacturing partner. Which route your order takes depends on the colour and model you choose, and we will tell you which applies before you pay.

Shipped from UK stock

• Dispatched within 1 working day of your order being placed
• Delivered within 2 to 3 working days of dispatch
• Sent by Royal Mail Tracked 48 with tracking

Shipped directly from our manufacturing partner

• Dispatched within 2 working days of your order being placed
• Delivered within 5 to 16 working days of dispatch
• Tracked throughout

Delivery estimates are working days and exclude weekends and public holidays. Most orders arrive within these windows, but they are estimates rather than guarantees.

Which items ship from where

Stock availability changes as we sell through. The product page will show the expected delivery window for the specific colour and model you have selected, and your order confirmation email will repeat it. If you need an item quickly, contact us before ordering and we will confirm whether it is in UK stock.

Import charges

Orders shipped directly from our manufacturing partner are imported into the UK. We cover any import VAT, duty or carrier handling fees that arise on these shipments. You will not be asked to pay anything on delivery.

If a carrier does contact you asking for a payment before they will release your parcel, do not pay it. Contact us and we will deal with the carrier directly.

Tracking your order

You will receive a dispatch email with a tracking number once your order leaves us or our partner. Tracking for international shipments can take 3 to 5 days to begin updating, which is normal and does not mean the parcel is lost.

Delays

Occasionally deliveries take longer than expected because of customs processing, carrier backlogs, severe weather or postal strikes. We will keep you updated if we become aware of a delay affecting your order.

If your order has not arrived within 25 working days of dispatch, contact us and we will either resend it or refund you in full, whichever you prefer.

Delivery addresses

We deliver to residential and business addresses in the United Kingdom. We are not able to deliver to PO boxes or BFPO addresses.

Please check your delivery address carefully before completing your order. If you spot a mistake, contact us straight away. Once an order has been dispatched we cannot redirect it.

Missing and undelivered parcels

If tracking shows your parcel as delivered but you have not received it, contact us within 14 days of the delivery date. We will open an investigation with the carrier. Where a parcel is confirmed lost, we will resend or refund in full.

Cancelling an order

You can cancel an order at any time before it is dispatched for a full refund. After dispatch, your right to cancel is covered by our Returns Policy and by the Consumer Contracts Regulations 2013, which give you 14 days from receipt to change your mind.

Contact

Questions about a delivery, or about which items are held in UK stock, can go to carbonixdesign@gmail.com. We aim to reply within one working day.